A little more clarity.
Answers to common questions about shopping with ARDOVENA. Our full policies explain the complete terms.
Where do you deliver?
We deliver to supported addresses in the United States. Availability depends on the delivery address entered at checkout. Please review our Shipping Policy for details.
How much is shipping?
Standard shipping is US$4.99 for merchandise subtotals of US$100 or less, and free above US$100. The threshold applies after discounts and before taxes and shipping. The charge is displayed before payment.
When will my order arrive?
Processing takes 1–3 business days, followed by an estimated 8–10 business days in transit after dispatch. The combined estimate is 9–13 business days, subject to the cutoff schedule. Orders received at or after 2 p.m. Eastern Time, on weekends, or on U.S. federal holidays enter processing the next business day.
Will I pay import charges upon delivery?
ARDOVENA covers applicable import duties, import taxes, and customs clearance charges through its designated delivery service. If you receive an unexpected request for these charges, contact us before paying whenever possible. Applicable U.S. sales taxes collected by us appear separately at checkout.
How do I track my order?
Open the tracking link in your shipping confirmation or visit Track Your Order. If you cannot find your confirmation, contact us with your order number.
Can I change or cancel an order?
Contact us as soon as possible. We can make changes or cancel when fulfillment can still be stopped or adjusted. This does not limit applicable rights concerning delayed shipment or non-delivery.
How do I choose a size?
Review the sizing information for the specific product and our Size Guide. If measurements are unclear or unavailable, contact us before ordering.
How do I request a return?
Email contact@ardovena.com within 14 calendar days after delivery with your order details and request. We respond within 2 business days. Please contact us before sending merchandise back.
Will I need to return the item?
Eligible, approved refunds for items with a net item value of US$50 or less do not require physical return. Net item value means the price paid after discounts, excluding taxes and shipping. Sets sold as one item are assessed as one item; separately purchased units are assessed individually. Above US$50, an authorized physical return may be required, including to China. Complete eligibility requirements are explained in our Return and Refund Policy.
Who pays return shipping?
For change-of-mind or sizing returns requiring shipment, the customer pays actual return postage. International return postage may be substantial. For defective, damaged, incorrect, or materially misdescribed merchandise, ARDOVENA covers necessary return shipping according to our Return and Refund Policy. There is no restocking fee.
Can I return a sale item or exchange an item?
Discounted items remain eligible under our Return and Refund Policy. Exchanges are handled through an eligible return and a separate new purchase.
How long does a refund take?
Physical returns are inspected within 5 business days of receipt, followed by refund issuance within 5 business days of approval. Returnless requests are reviewed within 5 business days after we receive the information reasonably needed, followed by issuance within 5 business days of approval. Your payment provider may require additional posting time.
Who operates ARDOVENA?
ARDOVENA is operated by BVQ DIGITAL LLC, a Wyoming limited liability company. Contact contact@ardovena.com or +1 (786) 833-9025. Monday–Friday, 9 a.m.–9 p.m. Eastern Time (America/New_York), excluding U.S. federal holidays.
