Return and Refund Policy

Last updated: September 16, 2026

This policy applies to purchases made from ARDOVENA for delivery within the United States. ARDOVENA is operated by BVQ DIGITAL LLC.

For assistance, email contact@ardovena.com or call +1 (786) 833-9025.

1. Policy Overview

• Return request window: 14 calendar days after delivery.
• Customer Care response: Within 2 business days.
• Items priced at $50 USD or less: Eligible, approved refunds do not require a physical return.
• Items priced above $50 USD: A physical return may be required.
• Return dispatch deadline: Within 14 calendar days after receiving complete return instructions.
• Change-of-mind or sizing return postage: Paid by the customer when a physical return is required.
• Defective, damaged, or incorrect merchandise: Necessary return shipping is paid by ARDOVENA.
• Restocking fees: None.
• Refund method: Original payment method.

For the processing periods in this policy, business days exclude Saturdays, Sundays, and U.S. federal holidays.

2. Our 14-Day Return Window

You may request a return within 14 calendar days after receiving your merchandise.

We accept eligible requests for a change of mind, an unsuitable size, or a fit that does not meet your expectations, subject to the conditions below.

Email contact@ardovena.com within this period. The date you send your request determines whether it was submitted on time. A delay in our response will not invalidate a timely request.

If a physical return is required, you must dispatch the merchandise within 14 calendar days after receiving complete written return instructions, including the authorized destination and any label we are responsible for providing.

The standard return window does not limit rights or remedies available under applicable law for defective, damaged, incorrect, or materially misdescribed merchandise.

3. Eligibility and Item Condition

For a standard change-of-mind or sizing request, merchandise must:

• Be unworn, unwashed, and unaltered.
• Be free from stains, odors, damage, and signs of use beyond reasonable indoor inspection or fitting.
• Retain its original attached product tags, where supplied.
• Include accessories and components supplied with the item.
• Be identifiable through an order number or other reasonable proof of purchase.

Clothing may be tried on indoors to assess fit. Footwear should be tried on a clean indoor surface without outdoor wear, scuffing, or damage to the soles.

Original packaging is preferred but not required. If a physical return is necessary and the original packaging is unavailable, use suitable protective packaging. The absence of the original outer shipping bag or carton alone does not make an otherwise eligible item nonreturnable.

These conditions do not prevent you from reporting a defect or other issue that was present on delivery or became apparent through reasonable inspection or use.

4. How to Submit a Request

Email contact@ardovena.com with:

1. Your order number.
2. The name or email address used for the purchase.
3. The item or items concerned.
4. A brief description of your request.
5. Relevant photographs if the request concerns damage, a defect, or an incorrect item.

We will respond within 2 business days.

We may request reasonable additional information needed to identify the purchase or assess eligibility. Please do not send payment card details or sensitive identification documents.

The response period is separate from the review, inspection, and refund issuance periods described below.

5. Refunds Without Return: Items of $50 USD or Less

For an eligible request involving an item with a net purchase price of $50 USD or less, ARDOVENA will not require a physical return once the refund is approved.

The net purchase price is the amount actually paid for the item after discounts, excluding shipping charges and taxes.

This threshold applies to each item individually:

• A product sold as one set or bundle counts as one item.
• Separately purchased units are assessed individually.
• Order-level discounts are allocated as reflected in the purchase transaction.

The standard request window and eligibility conditions still apply. We may request reasonable photographs or other information to assess eligibility without requiring shipment.

Once approved, we will confirm in writing that you may keep the merchandise. No return postage or restocking fee applies.

Please retain the item until you receive our decision. Meeting the price threshold does not, by itself, approve an ineligible refund request.

6. Items Above $50 USD and Return Destinations

For eligible items with a net purchase price above $50 USD, a physical return may be required. ARDOVENA may also waive the return requirement for these items and will confirm any waiver in writing.

A required physical return may need to be shipped internationally to China. International postage can be substantially more expensive than domestic postage. For change-of-mind or sizing returns, the actual cost depends on the carrier, parcel, and authorized destination.

We will provide the complete authorized return address and shipment instructions before asking you to dispatch merchandise.

Do not send merchandise to our business address or the sender address printed on your parcel unless we expressly identify it as your authorized return destination.

If we cannot provide an authorized receiving destination for an otherwise approved return, we will waive the physical return requirement rather than make your refund dependent on an unavailable return route.

7. Return Shipping Costs

Change of mind, size, or fit

When a physical return is required, you are responsible for purchasing and paying for return postage directly with your chosen carrier.

ARDOVENA does not provide a prepaid label for these returns and does not charge a fixed return shipping fee.

Please obtain a shipping quotation for the destination in your written instructions before dispatch. If the carrier identifies additional customs or handling requirements, contact us before shipping so that the arrangements can be clarified.

Defective, damaged, incorrect, or materially misdescribed merchandise

When a physical return is required to resolve one of these issues, ARDOVENA will provide a prepaid return label at no cost to you.

You will not be asked to purchase return postage for a return we are responsible for paying. If we cannot arrange the necessary prepaid return, we will provide an appropriate resolution without requiring you to fund it.

Restocking and handling fees

We do not charge restocking fees or undisclosed return handling fees.

Packaging and tracking

Package returned merchandise securely, use a service with tracking, and retain proof of postage.

If a return shipment is delayed or lost, contact us with the tracking details. We will review the circumstances, including whether ARDOVENA supplied the label, before determining the appropriate resolution.

8. Damaged, Defective, Incorrect, or Missing Merchandise

Inspect your order upon receipt and contact us promptly if an item is damaged, defective, incorrect, materially different from its description, or missing.

Include your order number and a description of the issue. Photographs of the merchandise and packaging may help us resolve the request.

We do not impose a blanket requirement to report all defects within 24 or 48 hours. Please contact us when an issue is discovered.

Depending on the circumstances and applicable law, the resolution may include a refund, a replacement agreed with you, or another appropriate remedy.

You will not be required to accept store credit instead of a refund to which you are entitled.

The $50 threshold does not limit remedies for merchandise above that value.

9. Sale Items, Sets, and Partial Returns

Sale and discounted merchandise is eligible under the same conditions as full-price merchandise. We do not currently designate any merchandise as final sale.

For a standard return, products sold as a single set must include all pieces supplied as part of that set. If part of a set is defective, damaged, missing, or incorrect, contact us for an appropriate resolution.

Eligible individual items may be returned from a multiple-item order. Refunds are calculated using the amount actually paid for the affected items after applicable discounts.

10. Exchanges

We do not offer direct exchanges.

To obtain a different size, color, or product, request a return or refund of the original item and place a separate order for the replacement.

New purchases are subject to current pricing and availability. Submitting a return request does not reserve replacement inventory.

For defective or incorrect merchandise, contact Customer Care before purchasing a replacement so that we can arrange the appropriate resolution.

11. Review, Inspection, and Refund Timing

Requests that do not require a physical return

We will assess your request within 5 business days after receiving the information reasonably needed to review it.

If additional information is necessary, we will identify what is needed. Once approved, the refund will be issued within 5 business days after approval.

Requests requiring a physical return

We will inspect returned merchandise and notify you of the outcome within 5 business days after receipt.

Approved refunds will be issued within 5 business days after approval.

Our standard inspection and refund issuance process may therefore take up to 10 business days after the returned merchandise is received, excluding the payment provider’s posting time.

Review outcomes

If we believe a request does not meet this policy’s conditions, we will explain the reason and allow you to provide relevant information. Where merchandise has been returned, we will also explain the available next steps for that merchandise.

Any shorter refund deadline required by applicable law takes precedence.

12. Refund Amount and Method

Approved refunds are issued to the original payment method.

The refund includes:

• The amount actually paid for the approved item after discounts.
• Corresponding refundable tax collected on that item.
• Original shipping charges where refundable under Section 13.

For partial-order refunds, order-level discounts are allocated to the affected items as reflected in the transaction.

We do not apply undisclosed deductions. Any proposed partial refund will be explained, including its basis and amount.

If the original payment method cannot accept the refund, we will work with you and the payment provider to arrange an appropriate lawful alternative. Store credit will not replace a refund without your agreement where a refund is due.

Your payment provider determines how long an issued refund takes to appear in your account. We will notify you when the refund has been issued.

13. Original Shipping Charges

For change-of-mind or sizing requests, original shipping charges are not refundable, except where required by applicable law. This also applies when the physical return requirement is waived.

For defective, damaged, incorrect, or materially misdescribed merchandise, we will refund the applicable original shipping charge associated with the affected merchandise.

If the entire order is refunded because of such an issue, the original shipping charge for that order will also be refunded.

We will not retroactively charge for shipping that was complimentary when the order was placed, even if a refund reduces the retained merchandise value below the free-shipping threshold.

14. Missing or Delayed Refunds

If you have received refund confirmation but the payment does not appear in your account:

1. Check the account associated with the original payment method.
2. Contact your payment provider to confirm its processing status.
3. Email contact@ardovena.com if further assistance is needed.

We can provide available refund confirmation or transaction reference information to help trace the payment.

15. Order Cancellations and Shipping Delays

Contact us as soon as possible if you need to cancel or amend an order.

We will check whether processing can be stopped. Cancellation is not guaranteed once fulfillment has progressed to a stage where the shipment cannot be intercepted.

If we confirm cancellation before dispatch, we will refund the amount collected for the canceled merchandise. When the entire order is canceled, its shipping charge will also be refunded.

If the order has already shipped, the standard return procedure generally applies, without limiting any cancellation or refund rights required by law.

If we cannot ship within the applicable promised shipping period, we will provide the notices, opportunity to consent to a delay or cancel, and refunds required by the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, where applicable.

16. Delivery Problems

If your order has not arrived within the estimated delivery period, or tracking indicates delivery but you have not received it, contact Customer Care.

We will investigate with the delivery service and review the available information. A tracking status alone will not automatically close a reported delivery issue.

Where non-delivery is confirmed, we will arrange an appropriate refund or a replacement agreed with you, consistent with applicable law.

You will not be required to return merchandise you never received.

17. Federal and State Consumer Rights

This policy does not exclude or limit rights, warranties, remedies, or payment-dispute rights that cannot lawfully be excluded or limited.

Applicable federal and state consumer protections, including applicable California protections, remain in effect. Where the law provides greater protection than this policy, that protection applies.

Contacting Customer Care is encouraged so that we can assist you directly. It is not a waiver of rights available through your payment provider or under applicable law.

18. Policy Changes

We may update this policy from time to time.

The policy and disclosures applicable when your order was placed will govern that purchase, subject to any additional rights required by law. We will not retroactively reduce the return rights associated with an existing order.

19. Contact and Business Information

ARDOVENA
Operated by BVQ DIGITAL LLC

Email: contact@ardovena.com
Phone: +1 (786) 833-9025

Business address:
8200 NW 41st Street, 2nd Floor
Doral, Florida 33166
United States

This business address is not an authorized return destination. Please contact Customer Care and follow the written instructions provided for your return.