SHIPPING POLICY

Last updated: September 16, 2026

ARDOVENA is operated by BVQ DIGITAL LLC. This Shipping Policy explains our shipping services, processing times, estimated delivery timeframes, charges, and assistance with delivery-related issues.

1. Shipping Destinations

We currently ship to supported addresses within the United States.

Shipping availability is determined by the delivery address entered at checkout. Availability for Alaska, Hawaii, U.S. territories, P.O. boxes, military addresses, and freight-forwarding addresses is not guaranteed and depends on whether our shipping service supports the specific address.

We do not currently offer delivery outside the United States.

If an address accepted at checkout cannot be served, we will contact you promptly. We will not substitute another destination or impose an additional shipping charge without your agreement. If we cannot fulfill the order, we will cancel it and refund the full amount paid.

2. Shipping Charges

Our standard shipping rates are:

The merchandise subtotal is the value of the products after discounts and before taxes and shipping charges.

All amounts are in United States dollars (USD). The applicable shipping charge is displayed at checkout before you submit payment.

We do not add undisclosed handling fees or delivery surcharges after purchase. Any proposed shipping change that would increase your cost requires your agreement.

If your order qualifies for free shipping, we do not retroactively deduct the original outbound shipping cost from an eligible return refund.

3. Order Cutoff Time

Our daily order cutoff is 2:00 p.m. Eastern Time, using the America/New_York time zone applicable to Doral, Florida. This time zone automatically adjusts between Eastern Standard Time and Eastern Daylight Time.

Our processing days are Monday through Friday, excluding U.S. federal holidays.

• Orders received before 2:00 p.m. on a business day enter processing that business day.
• Orders received at or after 2:00 p.m. enter processing the next business day.
• Orders received on weekends or U.S. federal holidays enter processing the next business day.

Entering processing does not mean that an order will be dispatched the same day.

4. Order Processing

Standard order processing takes 1–3 business days, according to the cutoff schedule above.

A properly completed order includes the information and payment authorization reasonably necessary to fulfill it. Processing includes preparing and checking the order before handing it to the carrier.

If information necessary to fulfill your order is missing or incorrect, we will contact you promptly. We do not use internal review or acceptance procedures to postpone our applicable legal shipping obligations.

An order confirmation acknowledges receipt of your order. It is not a shipping confirmation.

Creating a shipping label does not mean that a package has been dispatched. Dispatch occurs when the shipment is handed to the carrier.

5. Estimated Delivery Time

Standard transit is estimated to take 8–10 business days after dispatch.

Processing and transit are separate periods:

Orders received after the cutoff, on weekends, or on holidays enter processing the next business day, which affects the estimated arrival date.

For these estimates, business days are Monday through Friday, excluding U.S. federal holidays. A carrier may occasionally deliver outside these days, but this is not promised.

These timeframes are estimates, not guaranteed delivery dates. Any different timeframe applicable to a particular product or service must be disclosed before purchase.

If a material delay affects your order, we will communicate the available information and applicable options. An estimated timeframe does not remove your rights concerning delayed shipment or non-delivery.

6. Fulfillment and Shipment Origin

Orders are prepared and dispatched through our international fulfillment network. Depending on the product and its availability, shipments may originate from facilities outside the United States.

ARDOVENA remains responsible for providing customer assistance and honoring the commitments made in our policies.

Our U.S. business correspondence address is not a dispatch warehouse, collection point, or authorized return location.

Orders are normally consolidated into one shipment. If an exception requires separate packages, we will notify you and provide the relevant tracking information. We will not charge additional shipping because we divide an order into separate shipments.

7. Import Duties, Customs, and Taxes

ARDOVENA covers applicable import duties, import taxes, and customs clearance charges for orders shipped through our designated delivery service. You will not be required to pay these charges upon delivery.

Applicable U.S. sales taxes collected by us are calculated separately and displayed at checkout before payment.

If a carrier or customs representative requests an unexpected import-related payment, contact contact@ardovena.com before paying whenever possible. Include your order number and a copy of the payment request so we can resolve it.

If you have already paid an import-related charge that this policy assigns to ARDOVENA, send us the payment receipt and related notice. We will verify the charge and arrange reimbursement of the amount covered by this policy.

Customs inspections may occasionally affect transit. They do not transfer our stated import-charge obligations to you or remove your applicable rights concerning your order.

8. Order Tracking

All dispatched orders include tracking.

We send a shipping confirmation and tracking information to the email address provided with your order. Please check your spam or junk folder if you do not see the message.

Tracking activity may not appear immediately after dispatch, and there may be intervals between carrier scans. The absence of an immediate update does not necessarily indicate that a package is lost.

If tracking is unavailable, appears incorrect, or has stopped updating and your estimated delivery window has passed, contact contact@ardovena.com.

We remain your point of contact. You are not required to resolve a carrier claim independently before requesting our assistance.

9. Shipment Delays

If we cannot dispatch your order within the stated processing period, we will notify you within the applicable timeframe and explain:

• The revised expected dispatch date, if known.
• Your option to agree to the delay or cancel the unshipped merchandise.
• How to communicate your choice.
• What will happen if you do not respond, consistent with applicable law.

We handle delayed-shipment notices, consent, cancellations, and refunds in accordance with the FTC’s Mail, Internet, or Telephone Order Merchandise Rule.

We will not treat silence as unlimited consent to repeated or indefinite delays. When cancellation is required, we will cancel the affected order and issue the required refund within the applicable legal deadline.

If your entire unshipped order is canceled under these rights, the refund includes the product price, shipping charges, and applicable taxes paid.

If your order has already shipped but has not arrived within its estimated delivery window, contact us so we can investigate and explain the available resolution.

10. Lost or Undelivered Packages

If your package appears lost or remains undelivered beyond the estimated delivery window, contact contact@ardovena.com with your order number.

We will review the shipment information and work with the carrier to establish what happened. We may request reasonable details needed to investigate.

If the shipment is confirmed lost or we determine that delivery cannot be completed, we will offer an appropriate resolution, including a replacement with your agreement or a refund.

For a fully undelivered order where a full refund is due, the refund includes the amount paid for the merchandise, original shipping, and applicable taxes.

We will not require you to accept store credit instead of a refund where a refund is due. A carrier investigation does not suspend applicable consumer rights or permit us to withhold a required refund indefinitely.

11. Tracking Shows Delivered, but the Package Is Missing

If tracking shows delivery but you cannot locate the package:

1. Check the delivery address on your order confirmation.
2. Check nearby delivery locations and with household members or building reception, where applicable.
3. Contact us promptly if the package remains missing.

We will review the available delivery evidence with the carrier. A “delivered” scan alone does not automatically close your claim or establish that you personally received the order.

We may ask you to confirm relevant facts, but we do not automatically require a police report as a condition of reviewing your request.

The resolution will depend on the evidence and your applicable legal rights.

12. Address Changes and Incorrect Addresses

Please review your delivery details before submitting your order, including the street address, apartment or suite number, city, state, and ZIP code.

To request an address change, email contact@ardovena.com as soon as possible. Include your order number and the corrected address.

We will attempt to update the address before dispatch. Changes may no longer be possible once fulfillment has progressed or the carrier has accepted the shipment.

If an address error made by ARDOVENA causes a delivery problem, we will cover the necessary corrective shipping costs.

If an address supplied by the customer causes a failed delivery, we will review the available options with the customer. Any proposed reshipping cost will be disclosed and require agreement before reshipment. We will not automatically charge your payment method.

An address issue does not automatically result in forfeiture of the entire purchase amount.

13. Refused or Returned-to-Sender Packages

If a shipment is refused, cannot be delivered, or is returned to the sender, contact us so we can determine the reason and explain the available options.

If the problem resulted from an error by ARDOVENA, we will cover necessary corrective shipping costs.

If the package is returned because of an incorrect customer-provided address or another circumstance attributable to the customer, any proposed reshipping cost will be explained before you decide whether to proceed.

Refusing delivery is not a substitute for requesting an authorized return. However, refusal does not automatically eliminate any refund or cancellation rights available under applicable law.

Unexpected import-charge requests should be reported to us under Section 7 so we can resolve them.

14. Damaged Packages, Missing Items, or Incorrect Products

If your order arrives damaged, incomplete, or with an incorrect item, contact contact@ardovena.com promptly.

Please provide your order number and a description of the problem. Photographs of the product, packaging, and shipping label can help us investigate when reasonably available.

Keep the packaging where practical until we provide instructions. An inability to retain the external packaging does not automatically eliminate an otherwise valid claim.

For defective, damaged, incorrect, or materially misdescribed merchandise, ARDOVENA covers necessary return shipping as described in our Return and Refund Policy.

We do not require you to fund return postage for a problem for which we are responsible. Applicable remedies may include a refund or a replacement with your agreement.

15. Cancellations, Returns, and Refunds

To request cancellation, contact contact@ardovena.com as soon as possible. We will cancel the order when we can still stop fulfillment.

If we confirm cancellation of an entire order before dispatch, we will refund the full amount paid, including shipping charges and applicable taxes.

If ordinary cancellation is no longer possible, our Return and Refund Policy explains the conditions applicable after delivery.

That policy includes:

• A 14-calendar-day period after delivery to request an eligible return.
• Refunds without physical return for eligible, approved items with a net item value of US$50 or less.
• The conditions and costs applicable when physical return is required.
• Refund processing times and treatment of original shipping charges.

Original outbound shipping is not refunded for change-of-mind or sizing returns. Where the fault is ours, applicable original shipping charges are refunded according to the Return and Refund Policy. We do not retroactively charge for shipping that was originally free.

Do not send merchandise to the address printed on a shipping label or to our business correspondence address without written return instructions.

Nothing in this Shipping Policy restricts cancellation, refund, or other rights provided by applicable law.

16. Changes to This Policy

We may update this policy for future purchases. An updated version will display a revised date.

The shipping conditions disclosed when you placed your order continue to apply to that purchase unless you agree to a lawful change.

Later policy changes do not retroactively increase your shipping charges or reduce your rights.

17. Contact Us

For shipping assistance, please contact:

ARDOVENA — BVQ DIGITAL LLC

Email: contact@ardovena.com
Telephone: +1 (786) 833-9025

Business correspondence address:
8200 NW 41st Street, 2nd Floor
Doral, Florida 33166
United States

This address is not a dispatch warehouse, collection point, or authorized merchandise return address.